Browsers are performing far beyond your imagination. Today, they offer you productivity suites, communication tools, escapist entertainment, extensions and lots more. In fact, they have become an OS itself. Though there is a lot of debate as to which browser is the best, majority of users turn to Google Chrome. According to survey reports, 64.9% people use Chrome, which is more than Firefox (21.5%), Safari (3.8%) and IE (7.1%). Undoubtedly, Google chrome is one of the most well known and widely used browsers in the world. It is admired for its versatility, speed and polished, sleek, clean UI. However, just as a coin has 2 sides, every technology comes with its own advantages and disadvantages. If you are someone, who is using it, then a very common problem you might have faced is – Google Chrome Not Responding. In fact, this error must have appeared often. So, what should you do? Here are few quick fixes to help you overcome this problem.
Also Read: 7 tricks to fix MS Word Not Responding
How To Fix Google Chrome Not Responding?
1. Clear The Browsing Data
As a user, you have complete control on your browsing data. It usually includes:
- Saved data in forms
- Download history
- Browsing history
- Cached files and images
- Plugin data
Chances are that your browsing data is causing your browser to throw the error: Google Chrome Not Working. So, the first step is to clear them. To do this, follow the instructions given below.
1. Click the menu button at the top right corner of Google Chrome
3. A dialog box opens from which check the boxes named “Browsing history”, “Download History”, “saved passwords (optional)” and “Cached images and files”.
4. Click the button Clear browsing data
2. Manage Your Browser Cookies
Cookies are files generated by websites you have visited. These files store your profile information, site preferences and browsing information. Cookies are classified into 2 types:
- First party cookies – set by domains listed in the address bar
- Third party cookies – comes from other website sources that include images or ads
Just like your browser data, you have complete control on your cookies too. By default, Google chrome accepts all the cookies. However, you can alter this setting with the help of listed instructions:
- Click the menu button at the top right corner of Google Chrome
- Click settings > show advanced settings
- Under the privacy section, click the button content settings
- You should see the below options
~ Allow local data to be set (recommended)
~ Keep local data only until you quit your browser
~ Block websites from setting any data
~ Block third party cookies and site data
~ Allow local data to be set (recommended)
- Alter the check boxes according to your requirements and click All cookies and site data
- A window appears which displays all the locally stored data. Click Remove All and hit Done
3. Uninstall And Reinstall Google Chrome
Many things might be going wrong with your chrome. However, most of them will be fixed once you clear your cache and other browser data. But for some reasons if the error – Google chrome not responding still appears, you can try uninstalling and installing the new browser version. This should easily fix the issue. The process hardly takes few minutes and is very simple too. The best thing about chrome is that, even after installing its new version, it automatically synchronizes all your passwords and bookmarks associated with your Google account. Hence, you will not lose any important information that has been stored earlier. To uninstall chrome in a windows PC, follow the instructions given below:
- Click Windows > Control Panel
- Choose “Uninstall a program” or “Programs and features”
- Select Chrome from the displayed list
- Click uninstall
- Then you can download and install the latest version of Chrome from internet explorer or any other browser that you have
To uninstall chrome in a Mac, follow the instructions given below:
- Open your Applications folder
- Drag the Google chrome application and drop into Trash
- Open chrome from Safari and enter “google.com/chrome/browser/”
- Download and install the latest version
Note: Once the download and installation process is complete, you can set chrome as your home page.
4. Close The Frozen Window Or Tab
- Open the Chrome’s Task Manager by pressing the key combinations Shift + Esc or click the menu button at the top right corner and choose More Tools > Task Manager.
- A screen displays all the running extensions, running tabs, malfunctioning extensions and frozen tabs. Now, select the frozen extensions or tabs.
- Click the button named End Process. Doing this forces the respective extensions or tabs to close. You can also close all the frozen tabs with multiple selections.
5. Use Another Browser
The error message – Google Chrome Not Responding or Google Chrome Not Working might also be due to poor Internet connection. A quick fix is to try some other browser. Browse few websites and see if they are working fine. If you are able to load them, then understand that there is a problem only with Chrome. If you are receiving the error – Google Chrome not responding only for a particular website, then know that the site is down.
6. Check Your Internet Connection
If you have connected your router through Ethernet, make sure that the cable is fixed properly. If it is wireless, make sure that you have a strong signal.
7. Disable All your Extensions
If you are sure that Internet is not causing the error “Google Chrome Not Responding“, then try disabling all your extensions. To do this, follow the instructions given below:
- Click the Menu button and choose Tools → Extensions.
- Chances are that any of your installed extensions might be causing the error. So, disable all the extensions and enable one-by-one until you discover the one that is causing the issue.
8. Check The Proxy Settings
Yet another reason for the error Google chrome not responding is bad proxy settings. Hence, resetting your proxy settings might fix the problems you are facing. To perform this, follow the instructions written below.
- Click the chrome’s Menu button and choose Settings.
- Select the link named “Show advanced settings”
- Click the button “Change proxy settings”
- Next click on LAN Settings
- Make sure that the option “Automatically detect settings” is checked
Usually, users don’t require manual proxy. However, if you are connecting to a proxy, ensure that the entire server info is been entered properly.
9. Turn Off The Sandbox Mode
An important security feature of chrome “Sandbox Mode” might be causing your web pages to go blank. Disable this feature to see if the issue Google chrome not responding has been fixed. To do this, follow the steps mentioned below.
- Right click on your Google Chrome shortcut at your desktop or wherever you have placed
- Select Properties
- A window pops up from which, select the tab named Shortcut
- Add -no-sandbox at the end of “Target” field.
- Click OK
10. Scan For Malware And Viruses
Even you know that viruses and malware can defect your computer easily. Hence, one of the reasons why your browser is showing up the error – Google chrome not responding could be this. So, make sure that the antivirus you have installed is up-to-date. Also run a good anti-adware scanner (Spybot or Malwarebytes) to see if the error is fixed.
11. Fix Your Flash
Usually when Flash behaves badly, your browser will freeze, which in turn throws a short message at the top left corner of your window telling you that “A plugin (Shockwave Flash) is not responding”. You should also see a button named “Stop plug-in” to push. However, this hardly works. The worst part, a box named “Pages Unresponsive” shows up once you hit the option “Wait“ / “Kill Pages”. Whatever you try to do, you will never be able to have your chrome functioning properly. This is due to a conflict between Chrome’s internal Flash installation and Adobe Flash. When both enables, Google Chrome confuses which to employ. Then, it tries to use both. This is exactly when you get Star Trek references on your window. To solve this problem, follow the steps written here:
- Open Google Chrome and type chrome://plugins on the address bar.
- Now you will see a screen listing all the plug-ins.
- Find Adobe Flash Player from the displayed list.
- Next, look for the word “Details” (usually in blue with a + sign near it) at the top right corner. Click on it.
- Close and open Chrome again to see if the issue is fixed.
- Now, you should see 2 Shockwave Flash versions listed. If you notice the option “Disable” (in blue), it means both are enabled. To change this, Click “Disable”.
12. Clear The Local Storage
Corrupt files are another reason why your browser is throwing the error — Google Chrome Not Working. Hence, clearing these might help fixing the issue. To do this, follow the instructions given below:
- Open Control Panel
- Choose Folder Options
- Click the tab named View
- Choose “Show hidden files, folders, and drives”
- Click OK
- Navigate your Google Chrome’s user data folder. Locate C:\Users\Your Username\AppData\Local\Google\Chrome\User Data\Default\Local Storage\
- Now, delete the entire files at this location.
- Launch the browser to see if the issue is fixed
13. Try Resetting The Chrome
Resetting is yet another effective way to remove all the user data and to overcome the error: Google chrome not responding. If you have your Google account synced with Chrome, then you can retrieve the stored passwords and bookmarks by logging in (after you reset). To reset chrome, follow the instruction given below:
- Click the menu button at the top right corner
- Select the option Settings
- Click the link named Show advanced settings
- Scroll to the bottom and click the button Reset browser settings
- Now sign back into Google chrome
- Again open settings from menu ()
- Choose Sign into Chrome
- Enter your Google account details
14. Disable All The Unwanted Plug-ins
Excess and unwanted plug-ins is one of the main culprits to raise the error: Google chrome not working. If you have too many third party applications running, then it would be wise to remove them soon. To do this, follow the instructions given below:
- Open Google Chrome and type chrome://plugins on the address bar
- Disable the unwanted plug-ins
15. Make Use Of RAM-saving Extensions
This extension freezes all the currently unused tabs (when you have opened multiple tabs on a single browser window). It saves your RAM and helps Chrome to launch as well as react faster. Just go to Google chrome web store and install the free extension “The Great Suspender” from here.
Hope these 15 tricks help you overcome the browser issue. However, here are 2 more things to make a note of:
What To Do If Google Chrome Isn’t Launching?
- If you are a Windows user, check for the current Chrome version manually by opening the location: C:\Program Files \Google\Chrome\Application. However, note that you might have installed chrome in some other location too. If you are a Mac user, open Finder > Applications. Next, right click on Chrome and choose the option “Get Info”. Now, copy and paste the current version number.
- Close all the other programs, particularly your Anti-Virus
- Run Google chrome in “Safe Mode”. Hope this helps.
What To Do If Google Chrome Is Responding Very Slowly?
If you notice your Chrome performing very slow, especially while scrolling, clicking links, opening new windows or tabs then try doing the below:
- Turn off DirectWrite
- Type chrome://flags/#disable-direct-write in the address bar and press “Enable”
- Now, a popup appears, which prompts you to relaunch. Click and see if the issue is fixed
- Turn off GPU accelerationType chrome://flags/#ignore-gpu-blacklist in the address bar and press “Enable”Now, a popup appears, which prompts you to relaunch. Click and see if the issue is fixed
Note: You can check for error logs by typing chrome://gpu/ in the address bar
- Turn off the hardware acceleration by going to menu > settings
- Scroll down and click the option Show advanced settings
- Again, scroll down and uncheck the box named Use hardware acceleration when available
- Restart chrome and see if the issue is fixed